Return eligibility
Return or replacement eligibility may depend on the product, condition, reason for return and any terms shown at the time of purchase. Mandatory consumer rights remain unaffected.
Items should normally be unused, unwashed and returned with original tags, accessories and packaging where reasonably possible, unless the issue is a defect, damage or incorrect item.
Items that may not qualify
A request may be declined where the item has been used beyond reasonable inspection, damaged after delivery, altered, returned incomplete, or where the request is fraudulent or outside any applicable return eligibility communicated for that product.
Damaged, defective or wrong item
Contact support promptly with your order or transaction details and clear photos or other reasonable evidence. We may verify the issue before approving a return, replacement or refund.
Refund method
Approved refunds are generally initiated to the original payment method or another legally permitted method. After initiation, the time taken for the amount to appear can depend on the bank, payment provider or payment method.
Shipping charges
Whether shipping or handling charges are refundable depends on the reason for the return, the order terms and applicable law. Where the seller is responsible for a verified wrong, damaged or defective item, applicable remedies will be provided.