Order processing
Orders are processed after the required order and payment checks are completed. Processing or dispatch may be delayed if information is incomplete, payment is under review, an item becomes unavailable, or service is disrupted.
Delivery estimates
Any delivery estimate shown during checkout or order communication is an estimate, not a guaranteed delivery date. Actual delivery time can vary by destination, courier capacity, public holidays, weather, local restrictions and other circumstances outside our reasonable control.
Delivery address
Please provide a complete and accurate address, pincode and contact number. We are not responsible for delays caused by incorrect or incomplete information supplied by the customer.
Tracking and delivery issues
Where tracking information is available, it may be shared through the website, message, email or delivery partner. If an order appears materially delayed or incorrectly marked as delivered, contact support with your transaction or order details.
Damaged or incorrect package
If you receive a damaged, defective or incorrect item, contact support promptly and keep the product, packaging and any relevant photos available for verification.